


| Has the fabricator understood your project? | |
| Can they explain what they will do to deliver your project down to the smallest detail? |
|
| Are they going to add on charges after you have committed? | |
| Are they using the material you asked for? For instance... is it really Corian®? Note: every product can be traced to source. |
|
| Will they ever show up after they have taken your deposit? |

| How do they deal with you - are you a cherished customer or a number? |
|
| Are they only on the internet? If so, that can invalidate the manufacturer warranty. |
|
| Can you visit their workshop or showroom? |
|
| Do they keep you informed without being chased? |
|
| Do they follow up to check you are completely satisfied? | |
| Can you freely check with their other customers? |
| Is their lead time realistic? Too quick may mean shortcuts, to slow and they may be sub contracting your work to, well, anyone. |
|
| Can they explain the main process steps and how long each step will take? | |
| Can they give you progress reports anytime? |
|
| Do they arrive on time? finish on time? |
