|Has the fabricator understood your project?|
|Can they explain what they will do to deliver your project down to the smallest
|Are they going to add on charges after you have committed?|
|Are they using the material you asked for? For instance... is it really Corian®?
Note: every product can be traced to source.
|Will they ever show up after they have taken your deposit?|
|How do they deal with you - are you a cherished
customer or a number?
|Are they only on the internet? If so, that can invalidate
the manufacturer warranty.
|Can you visit their workshop or showroom?
|Do they keep you informed without being chased?
|Do they follow up to check you are completely satisfied?|
|Can you freely check with their other customers?|
|Is their lead time realistic? Too quick may mean shortcuts, to slow and they
may be sub contracting your work to, well, anyone.
|Can they explain the main process steps and how long each step will take?|
|Can they give you progress reports anytime?
|Do they arrive on time? finish on time?|